---
title: About usedocs — Docs-first AI support
description: "usedocs is a docs-first AI support product that answers customer questions from your documentation with citations, honest fallback, and content-gap analytics."
image: "https://usedocs.app/og.png"
url: "https://usedocs.app/about"
---

Company

# About usedocs

usedocs turns product documentation into a support agent that answers with citations, admits when the docs are missing an answer, and turns unanswered questions into a content-gap backlog.

## What is usedocs?

**usedocs is a docs-first AI support product** for SaaS, developer tools, knowledge bases, and support teams. Teams add a documentation site, sitemap, or files; usedocs indexes the content; then the embedded widget answers customer questions using the source material.

The product is built around **trust, cited answers, and honest fallback**. Every useful answer should point back to the source. If the source content is missing or weak, the bot should decline or escalate instead of inventing.

## usedocs.app is not Usedesk

**usedocs.app** is a docs-trained AI support agent. **Usedesk** (often listed at usedocs.com) is a separate helpdesk product. They are not the same company, product, or website.

If a search result mixed the two names, you want this site: [https://usedocs.app/](https://usedocs.app/).

## Who is it for?

usedocs is for teams that already rely on documentation but still answer the same **setup, integration, billing, migration, and troubleshooting** questions by hand. It works best when the team wants self-serve support and a clear signal for what to improve in the docs next.

## What makes it different?

- **Cited answers:** every reliable response points back to source content.

- **Honest fallback:** missing or weak docs become clear gaps instead of hallucinated answers.

- **Content-gap analytics:** real customer questions become a docs backlog.

- **Handoff:** route conversations to Slack, Discord, Teams, or webhooks.

## Official links

### Website

The official website is [https://usedocs.app/](https://usedocs.app/).

### Support and security

Use [hello@usedocs.app](mailto:hello@usedocs.app) for support, billing, sales, partnerships, and security reports.

Brand social profiles will be linked here after they exist. Until then, the website and support email are the canonical identity sources for usedocs.

## Name, website, and contact (NAP)

The brand name is **usedocs** (one word, lowercase). The canonical website is [https://usedocs.app/](https://usedocs.app/). The support, sales, partnerships, and security email is [hello@usedocs.app](mailto:hello@usedocs.app). Use these three strings together when listing usedocs in directories, press mentions, or knowledge graphs so a search for the brand name resolves to usedocs.app instead of generic “docs” results.

usedocs is a software product: an AI support agent trained on your documentation. It is not a generic documentation host. If you are looking for the company behind the usedocs.app domain, this page is the identity source. Product questions belong on [Contact](/contact); machine-readable APIs belong on the [developer portal](/developers).

Need help?

Email [hello@usedocs.app](mailto:hello@usedocs.app) for product questions, setup help, sales, partnerships, or security reports.

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