---
title: Blog — guides for cited AI support | usedocs
description: "Guides for docs-first AI support: cited widgets, unanswered questions, and why docs chatbots invent answers. Tool comparisons live on Compare."
image: "https://usedocs.app/og.png"
url: "https://usedocs.app/blog/"
---

Library

# Guides for cited support

How to ship cited support from your docs. Tool comparisons live on the [compare hub](/compare/).

Start here

## Featured

					 Guide

### Add a cited support widget

Crawl, test ten questions, paste one script tag, and link the help center from the widget header.

Guide Aug 18, 2026 5 min

How-to

## Guides

					 Guide

### From missed questions to articles

Treat refusals as a writing queue. Cluster, draft, approve, publish, recrawl.

Guide Aug 18, 2026 5 min

					 Guide

### Why docs chatbots hallucinate

The real failure mode is fluent invention. Test retrieval, require citations, and refuse when the page is missing.

Guide Aug 17, 2026 5 min

					 Guide

### llms.txt adoption study framework

Reproducible methodology + free tools to measure AI-facing docs readiness across SaaS sites.

Guide Aug 12, 2026 5 min

Tools

## Comparisons

					 Compare

### usedocs vs other support tools

Honest writeups of Chatbase, Intercom Fin, DocsBot, Ferndesk, Zendesk, and more.

14 tools

Need help?

Email [hello@usedocs.app](mailto:hello@usedocs.app) for product questions, setup help, sales, partnerships, or security reports.

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