---
title: Privacy Policy — usedocs.app
description: "Privacy policy for usedocs.app — how we collect, use, and delete your data."
image: "https://usedocs.app/og.png"
url: "https://usedocs.app/privacy"
---

# Privacy Policy

Last updated: June 11, 2026

usedocs.app (“we”, “us”) provides an AI support widget trained on your documentation. This policy describes what
 data we process when you use our hosted service.

## Data we collect

- **Account data:** email address, name, and workspace membership when you sign in.

- **Bot configuration:** knowledge sources, widget settings, and allowed origins you configure.

- **Conversation data:** visitor messages, bot replies, confidence scores, and optional lead emails your visitors submit.

- **Technical data:** IP address (for abuse prevention), browser locale/timezone when visitors submit leads, and standard request logs.

- **Website analytics:** on usedocs.app pages we use Google Analytics 4 (measurement ID `G-DGX6HJBYQD`) and Piqo (site ID `xnmuh7sm`) to understand page traffic. Both load only if you click **Accept** on our cookie banner. You can change your choice anytime by clearing site data for usedocs.app in your browser. Opt out of Google Analytics globally with the [Google Analytics opt-out browser add-on](https://tools.google.com/dlpage/gaoptout).

## How we use data

We use your data to operate the service: authenticate you, index your docs, answer visitor questions, surface
 content gaps, and prevent abuse. We do not sell personal data.

## Retention

Conversation messages are pruned after 90 days. Content-gap records after 180 days. Closed conversations after
 one year. You may export or delete your data at any time (see below).

## Your rights

- **Export:** workspace owners can call `GET /api/account/export` and `GET /api/bots/:id/export` while signed in.

- **Delete:** workspace owners can call `DELETE /api/account` with body `{ "confirm": "DELETE" }` to remove their account, workspace, and bot data.

- **Contact:** [support@usedocs.app](mailto:support@usedocs.app)

## Sub-processors

We run on Cloudflare (Workers, D1, R2, Vectorize, Workers AI). Payment processing (when enabled) is handled by
 our merchant-of-record partner.

[Terms of Service](/terms) · [Home](/)

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