Managing Help Center Content: Unpublish, Republish, and Updated Public Pages

Managing Help Center Content: Unpublish, Republish, and Updated Public Pages

What’s new?

• Unpublish – You can now take a live article or changelog entry off the public help center without deleting it. The content stays in your dashboard as a draft and can be published again later.
• Republish after edits – When you edit a published article, the changes are saved as a draft. Click Publish again to push the updated version to the live page.
• Cleaner public pages – Public help pages no longer display the “Powered by usedocs” badge or the approval line. The “Trending” section now appears next to the main content column.

These changes give you more control over what your users see and make the public help experience look more native to your product.

1. Unpublishing an article

When to use it

• You need to temporarily hide an article (e.g., the information is outdated or under review).
• You want to keep the draft version for future updates without recreating the article from scratch.

How to unpublish

1. Open the Help Center dashboard.
2. Select the article you want to hide.
3. Click the Unpublish button (appears next to the article actions).
4. A confirmation toast will appear: “Unpublished. The public page is hidden until you publish again.”

> Note: The article remains in your dashboard as a draft. All edits you make after unpublishing are saved automatically.

Republishing the article

1. Open the unpublished article (it will be marked as Draft).
2. Make any additional edits if needed.
3. Click Publish.
4. The article is instantly visible again on the public help site.

2. Editing and republishing a live article

What changed

• Previously, editing a published article required you to go through the “in‑review” flow before the changes appeared live.
• Now, after you save edits to a published article, the UI shows the message:

Changes saved. Publish again to refresh the live page.

Steps

1. Open a published article in the dashboard.
2. Edit the content as you normally would.
3. Click Save (or the auto‑save indicator). You’ll see the “Changes saved…” message.
4. When you’re ready for the updates to go live, click Publish again.
5. The public page updates instantly.

3. Unpublishing a changelog entry

When to use it

• A changelog entry is no longer relevant or you need to hide it while you prepare a corrected version.

How to unpublish

1. In the Help Center dashboard, switch to the Changelog tab.
2. Select the published entry you want to hide.
3. Click the Unpublish icon (the eye‑off symbol).
4. The system will display: “Unpublished. The public page is hidden until you publish again.”

Republishing the entry

1. Open the unpublished entry (status Draft).
2. Edit if needed, then click Publish.
3. The entry re‑appears on the public changelog list.

4. Updated public help pages

What you’ll see

These visual tweaks give your help center a cleaner, more integrated look for your users.

5. Caveats

_Drafted from merged PR: PR: feat(help): unpublish, republish edits, and cleaner public chrome. Review before publish._