Contact

Contact usedocs

Email hello@usedocs.app for product questions, support, security reports, partnerships, or feedback. For a live walkthrough, book a 15-minute demo.

Product and support

For setup help, billing questions, docs crawling issues, source indexing, widget configuration, or account support, start with product docs (including SAML / Okta SSO) or email hello@usedocs.app. Include your workspace email, the docs URL you crawled, and the bot name so we can find the right account. Typical replies cover crawl failures, citation misses, embed origins, and plan limits.

Sales and partnerships

For team plans, custom deployments, partner questions, or Cloudflare-owned deployment discussions, book a 15-minute walkthrough or email hello@usedocs.app with your company, docs URL, and expected monthly support volume. We can map Free / Pro / Growth / Business to your message volume and help-center needs. There is no phone queue; email and the demo calendar are the official sales paths.

Security reports

For vulnerability reports, include the affected URL, reproduction steps, impact, and a safe proof of concept. Do not include real customer conversation data. The canonical security contact is also published at /.well-known/security.txt. We acknowledge reports sent to hello@usedocs.app and prefer coordinated disclosure.

Developers and agents

API keys live in the dashboard (Settings → Embed). The usedocs developer portal documents the Answer API, OpenAPI spec, MCP server, rate limits, and a sandbox. Machine-readable files: /openapi.json, /mcp, /llms.txt, /sitemap.xml.