Library
Guides for cited support
How to ship cited support from your docs. Tool comparisons live on the compare hub.
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Featured
Guide
Add a cited support widget
Crawl, test ten questions, paste one script tag, and link the help center from the widget header.
How-to
Guides
Guide
From missed questions to articles
Treat refusals as a writing queue. Cluster, draft, approve, publish, recrawl.
Guide
Why docs chatbots hallucinate
The real failure mode is fluent invention. Test retrieval, require citations, and refuse when the page is missing.
Guide
llms.txt adoption study framework
Reproducible methodology + free tools to measure AI-facing docs readiness across SaaS sites.
Tools
Comparisons
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usedocs vs other support tools
Honest writeups of Chatbase, Intercom Fin, DocsBot, Ferndesk, Zendesk, and more.