Pricing explained · Updated · 5 min
Document360 pricing explained
Document360 is a popular knowledge base platform, but you won't find a price on its website: every plan is quoted. That doesn't mean you can't estimate or compare. Here is what drives a Document360 quote, what's included, and what to ask before you sign.
Short answer
Document360 uses custom pricing. Quotes depend on six things: team accounts, workspaces, languages, SSO and security needs, whether the knowledge base is public, private, or mixed, and how much you use its AI Premium Suite. Core features like the Eddy AI writing agent, analytics, and SEO tools are included across plans. To compare fairly, request a quote with your real numbers and price two or three transparent alternatives alongside it.
How much does Document360 cost?
Document360 doesn't list prices. Its pricing page explains that cost depends on your configuration and asks you to fill in a short form for a quote from sales. We don't repeat third party price estimates here, because quotes vary by configuration and change over time; the only reliable number is the one Document360 quotes you.
What drives a Document360 quote?
Document360 names six factors:
| Factor | Why it changes the price |
|---|---|
| Team accounts | Editors and reviewers are counted |
| Workspaces | Separate knowledge bases or product areas |
| Languages | Each extra language adds scope |
| SSO and security | Enterprise security requirements |
| Privacy model | Public, private, or mixed knowledge base |
| AI Premium Suite usage | How much AI you use |
Come to the conversation with your numbers for each, today and in a year.
What's included in every plan?
According to Document360's pricing page, plans include Eddy AI (a writing agent, content creation, search, and glossary generation), knowledge base authoring tools, site customization, analytics on articles, searches, readers, and feedback, roles and permissions, SEO tools, and integrations. Security features like SSO and SCIM are among the factors that affect the quote.
What should you ask sales?
Ask questions that make the quote comparable to transparent alternatives:
- What does the quote include for AI, and what happens when we exceed it?
- How are reviewers counted compared with editors?
- What does adding a language or a workspace cost later?
- Is there a minimum contract length or yearly commitment?
- What's the price at renewal, not just the first year?
- What migration help is included?
Who is Document360 a good fit for?
Documentation teams with several writers and reviewers, many articles, multiple languages, and a need for workflows, versioning, and permissions. For them, a quoted plan that fits the configuration can make sense. Small SaaS teams without a dedicated docs person often need far less structure and more help keeping articles current.
How should you estimate the total cost?
A quote covers the license; total cost of ownership includes more.
- Setup and migration: time to import, restructure, and redirect old URLs.
- Workflow overhead: reviews and approvals are valuable, but each step costs writer time.
- Growth: new languages, workspaces, and team accounts each change the price, so ask for the cost of next year's setup, not just today's.
- Upkeep: keeping articles current after every release is the biggest ongoing cost of any knowledge base, whatever its license.
What are signs a quoted platform fits?
A quoted, workflow heavy platform tends to pay off when you have several writers and reviewers, documentation in several languages, multiple product versions or workspaces, and security requirements like SSO for editors. If you're a team of five with one product and one language, you'll likely pay for structure you don't use.
How do public price tools compare?
| Tool | Entry price | Model |
|---|---|---|
| HelpDocs | $129/mo | Flat plans by editors and AI credits |
| KnowledgeOwl | $100/mo | Plan plus $25/mo per extra author |
| GitBook | $65 per site/mo billed yearly plus $12/user/mo | Per site plus per user |
| Helpjuice | $249/mo | Flat plans by users |
| usedocs | $99/mo | Flat per workspace |
Is a quoted plan right for you?
| Your situation | What tends to fit |
|---|---|
| Several writers and reviewers, many languages | A workflow platform like Document360; get a quote |
| One product, one language, a small team | A tool with public pricing |
| No docs owner, help center falls behind releases | A help center that proposes its own updates |
| Strict security requirements for editors | Ask Document360 about SSO in the quote |
What are the transparent alternatives?
If you'd rather see the price up front: HelpDocs starts at $129/mo, KnowledgeOwl at $100/mo plus $25/mo per extra author, GitBook at $65 per site/mo billed yearly plus $12/user/mo, and usedocs at $99/mo with 5 seats, an assistant, and edits proposed from your merged pull requests. Document360 vs GitBook and usedocs vs Document360 compare the closest options.
FAQ
Does Document360 publish its prices?
No. Document360 uses custom pricing based on your configuration; you request a quote from sales.
Does Document360 have a free plan?
Its pricing page doesn't mention a free plan; ask sales about trials.
What affects Document360's price?
Team accounts, workspaces, languages, SSO and security, the privacy model, and AI usage.
Is Eddy AI included in Document360?
Eddy AI features are listed as included across plans; heavier AI usage through the AI Premium Suite affects the quote.
How do I compare Document360 with other tools?
Get a quote with your real numbers, then price two or three tools with public pricing for the same team and languages.
Is Document360 good for a small SaaS?
It can be, but small teams often need less workflow structure and more help keeping articles current.
Can I negotiate a Document360 quote?
Quotes are custom, so terms like contract length, seat counts, and AI usage are worth discussing with sales.
Why doesn't Document360 publish prices?
Its pricing depends on several configuration choices, such as team accounts, workspaces, languages, security, and AI usage, so it quotes each customer instead of listing fixed tiers.
How long does it take to get a Document360 quote?
You fill in a short form with your details and Document360's sales team follows up. Have your seat, language, and workspace counts ready to speed it up.
What should I compare a Document360 quote against?
Two or three tools with public pricing for the same team size and languages, plus the time each would take your team to keep articles current.
Does Document360 include AI in every plan?
Its pricing page lists Eddy AI across plans; heavier usage through the AI Premium Suite is one of the factors in the quote.