AI support cost calculator
Compare what AI customer support costs each month for your seats, conversation volume, and resolution rate.
| Tool | Pricing model | Monthly cost | Breakdown |
|---|
Assumptions
- List prices from each vendor's public pricing page, monthly, before tax. Committed plans and annual contracts can be cheaper.
- Seat prices use each vendor's entry plan for AI support. Zendesk includes 5 automated resolutions per agent on Suite Team.
- Intercom, Zendesk, and Help Scout are full helpdesks; Ferndesk and usedocs are help centers with an assistant that hand off to your inbox. Compare the job, not only the price.
How the AI support cost calculator works
What it compares
Monthly list prices for tools that answer customers with AI: per seat plans with a fee per AI resolution (Intercom Fin, Zendesk, Help Scout, Featurebase) and flat plans with a monthly allowance (Ferndesk, usedocs).
How resolutions are estimated
AI resolutions are your monthly AI conversations times the resolution rate you enter. Per resolution tools bill only resolved conversations; flat plans count every AI conversation up to the allowance.
What it leaves out
Committed volume discounts, add ons, taxes, and the time your team spends keeping articles current. Prices come from each vendor's public pricing page on the date shown.
FAQ
Where do the prices come from?
Each vendor's public pricing page, checked on the date shown under the table. Contracts and committed plans can be cheaper.
Why does resolution rate matter?
Per resolution tools charge only when the AI resolves a conversation, so a higher rate means a bigger bill. Flat plans don't change with it.
Do these tools all do the same job?
No. Intercom, Zendesk, and Help Scout are full helpdesks; Ferndesk and usedocs are help centers with an assistant. Compare the job before the price.
usedocs is one flat plan: $99/mo for the workspace with 2,000 AI conversations and 5 seats, after a 7 day free trial, no credit card.
See pricing