Documentation Gap Analysis
Find important user questions that your documentation does not answer clearly.
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How to use a docs gap audit
Start with real support questions
The best gap audit starts from questions users already ask: onboarding, billing, integration setup, troubleshooting, migration, and plan limits. Generated questions are useful for a first pass, but real visitor questions should drive the backlog.
Separate missing content from unclear content
A gap is not always a missing article. Sometimes the answer exists but the heading is vague, the example is buried, or the language differs from what customers search for. Fix those pages before writing net-new docs.
Turn gaps into a publishing queue
Cluster repeated questions, pick the highest-support-volume cluster, add a direct answer, and recrawl your sources. Then test the same question again in your chatbot.
FAQ
How often should teams run a gap audit?
Weekly for active products and after launches, pricing updates, or major docs changes.
What is a good coverage score?
A high score is useful only if the sampled questions match real customer intent. Prioritize the missed high-value questions first.