Token Calculator
Calculate text tokens and estimate LLM API costs across models and monthly volume.
Project monthly cost
Why token cost matters for support bots
Estimate real conversations
Support cost depends on prompt size, retrieved context, answer length, model pricing, and monthly volume. A single message can include far more tokens than the user typed.
Retrieval affects cost
Passing too many chunks to the model increases cost and can reduce answer quality. Better retrieval often improves both accuracy and margin.
Track unit economics
Compare monthly model cost with plan price, support deflection, and escalation rate. Flat message pricing is easier for teams to budget than variable credit systems.
FAQ
Are tokens the same as words?
No. Tokens are pieces of text. English text often averages around four characters per token, but it varies.
Why do support bots use many tokens?
They include system instructions, conversation history, retrieved context, and the generated answer.